Ali Tuttle

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  • Levels of Service for Lucity Support

    An outline of our categorization/prioritization of support issues and formal response/resolution commitments follows. Our goals are to provide customers immediate response during regular Help Desk ...

  • GIS Audit Questionnaire

    Discovery Questionnaire (used during IT Audit/GIS Audit discussion) GIS/IT Contact Information <Name> <Direct Phone # and/or mobile #> <e-mail address> Software Do you own ArcGIS...

  • Lucity Mobile Licensing - How it works

    Lucity Mobile Named Products Model (aka seat licensing) If you have the Lucity Mobile product in the named product or seat licensing model, the app should only be installed on the devices that you ...

  • Support & Maintenance Services

    The attached pdf outlines what is provided with our Constant Connection (support & maintenance) Program. The first page of the attachment describes what is provided to all clients participating...

  • FAQs on Lucity Support Center Use

    My ticket status is showing solved or closed but I want to re-visit the issue. What do I do? Good question! The Lucity Support Team is committed to resolving your technical issues in an effective,...

  • File Geodatabase Troubleshooting

    The below troubleshooting techniques are items we have experienced in various customer sites and can help narrow causes of connection disruption to file geodatabases when syncing from GIS to Lucity...

  • How to Add Multiple Inspection Forms

    1. Go to the module you want to add multiple forms for2. In Lucity for this functionality to choose between multiple forms, you need two views.  Create a new view   3. Choose a new name and you c...

  • Data Recovery

    "Oops! One of our employees just deleted a record and we need to get it back!" This is an issue that we see from time to time. Unfortunately data recovery isn’t something that is covered...