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Lucity Performance

The Region of Waterloo in Ontario Canada is still working on the implementation of Lucity. We are not yet at the point of going live with our work order management. We know we will be dealing with tens of thousands of work orders throughout the year. A concern I have is how well Lucity performs, both with mobile (including phones) devices and in-house desktop/laptops. 

Can anyone with a similar work order load provide some insight of what to expect in the performance (speed of access, opening and closing work orders) with such a volume of work?

Robb Dods

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We've had a client with a million work orders.  It really depends on your systems and how you configure your dashboards.  Do you have a requirement of 1 million work orders per day, month, quarter, year, or is this something in total.  How many of those work orders are active?  How many work orders do you want to display per day to users?  If scaled correctly, you system should be able to handle the work load in a typical deployment configuration.

Luke Savage 0 votes
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Thanks, Luke. We were working with another work order tool and when we tried to go to mobile smartphones we phoned they got bogged down when downloading too many open work orders and updating changes. This forced us to revisit our work order process and to decide to implement a full scheduling program. We hope this will ensure maintenance staff close work orders daily. We are likely to have 200+ work orders open a day; hopefully being closed in a timely manner.

Robb Dods 0 votes
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Are you using Lucity Mobile offline?  If so, you may be experiencing lag in updates to the device.  This is really network and CPU intensive. Make sure when updating offline or synchronizing a ton of changes for offline use, the device is connected to a fast internet connection like your local WiFi.

Luke Savage 0 votes
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Thanks for the tip. I'll keep track of that. I'll have to discuss with our implementer how the current team is set-up for mobile.

Robb Dods 0 votes
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