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Request Notifications

I have a request to conditionally add users to the email recipient list for new work requests. If the supervisor = x, then there is a list of 3 users who should get the email notification; if the supervisor = y, then there is a list of 3 different users who should get the email notification.

Historically, we have used the Request Supervisor Notification setting to send an email specifically to the supervisor selected for each work request. How have other Lucity user implemented multiple users getting an email notification based on the selected supervisor?

I have considered setting up a rule in outlook, but am unsure if I could narrow it down to just work request emails. Any other ideas?

Angelyn Snyder

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Hey Angelyn,

When a supervisor notification is sent out it is sent out to the supervisor and to every person on the Notification template's recipient list.

With that you can make separate notification templates for each group of users that notifications will be sent out to. Then assign the appropriate template to each supervisor.

I think you can technically use the Auto-insert feature to pull emails addresses from the request record and insert them into the recipient list. However the email addresses would have to be already stored on the request record when it wand there is no way to dynamically add them there either.

Let me know if you have anymore questions about setting this up

Jonathan Semones 1 vote
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if they are submitting the requests on different problem codes this would be easy to set Are they using the same problem code and selecting between 2 or more different supervisors?

Clint Martineau 0 votes
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They are selecting the same problem code and then selecting between 2+ supervisors. I think I have it figured out based on what Jonathan outlined.

I created a work request notification for each supervisor and then listed the recipients they wanted copied on the notifications under the email list, then just assigned the notification to the supervisor under the employee settings.

Did you have a different approach Clint?

Angelyn Snyder 0 votes
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that will work, the only drawback I see to that, (Jonathan correct me if I am wrong), is that if the supervisor is selected on a request with other problem codes the same notification(s) will go out as well.

Clint Martineau 0 votes
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Supervisor Notifications for Requests do not need to be tied to a problem. They are individually tied to each supervisor. So as long as they haven't assigned the Notification Template to the Supervisor and to the Problem selected on the request only the one notification will be sent out to the intended recipients.

Jonathan Semones 0 votes
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