LucityAM 2019 Hardware and Software Recommendations

Jonathan Semones -

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Database Support 

  • SQL Server 2017, 2016, 2014, 2012, 2008r2, 2008
  • Disk Space from 1 GB to 20 GB

Operating System Support

  • Windows Server 2016, 2012r2, 2012, 2008r2 SP1
  • Windows 10, 8.1, 7 SP1+

Browser Support

  • Chrome, Firefox, Edge *
  • Safari **

* Current testing is focused on desktop versions of these browsers

* We expect most features to work but limited testing is done in this browser and there may be rendering issues in some cases.

GIS Requirements

  • Lucity Web Map requires ArcGIS Online, ArcGIS Enterprise 10.5/10.6 or ArcGIS Server 10.2.2+
  • Lucity ArcGIS Desktop extensions require ArcGIS Desktop 10.2.2+
  • Lucity ArcGIS Pro Add-In requires ArcGIS Pro 2.2

Video Requirements

  • Optimized for 1024 x 768+ on desktop computers


  • Lucity highly recommends the use of SSL across your enterprise
  • Lucity Mobile Server requires SSL (TLS 1.2) when used with an Apple iPad or iPhone
  • Installing Lucity Desktop on the same host as any other Lucity software is not recommended
  • Avoid the same host for Services Server and Web Server (for performance)

Hardware Requirements

  CPU Cores Ram* Storage*
Lucity Services 2 GHz 4 4 GB, 8 GB 1 GB
Lucity Web Server 2 GHz 4 4 GB, 8 GB 2 GB
Lucity Mobile Server 2 GHz 4 4 GB, 8 GB 2-20 GB*
Other Lucity Server Applications* 2 GHz 4 2 GB, 4 GB 1 GB
Lucity Database Server* 2 GHz 4 4 GB, 8 GB 20 GB

* Storage space for Lucity components only; does not include storage space for OS or any supporting software

* Includes Lucity REST API, Lucity Citizen Portal REST API, Lucity Citizen Portal, Lucity Document Server, Lucity Report Server

* Lucity Mobile Server requires 2GB for core installation plus up to 20 GB for offline cache storage

* Min and recommended are provided. Minimum is appropriate for 5 or fewer users.

* Recommended value supports 25 concurrent users on a server dedicated to the Lucity Database Server hosting.

Lucity Mobile for Android

Mobile 2.x

  • Minimum required disk space for online use: 250MB
  • Minimum operating system: Android 4.2
  • 3G/4G or WiFi-only devices are all acceptable
  • GPS
  • Camera
  • Supported screen sizes:
    • Small (426dp x 320dp) to
    • XLarge (960dp x 720dp)

Mobile Offline 2.x

  • Minimum required disk space:
    • 2 to 3 times the offline cache size (this does not include GIS offline or tile cache requirements)
  • 2 GB minimum RAM
  • 1.5 GHz minimum processor 

> Resolutions of 720 and greater are recommended. Lucity form designs are shared between the tablet and the web. Tablets smaller than 720 will require frequent scrolling right to left on the screen to see the full width of the form in landscape mode. A display of 960dp by 720dp will effectively show most Lucity forms in both landscape and portrait mode with minimal side to side scrolling.

> The quality of the end user’s experience will be directly propositional to the quality of the tablet purchased.

Lucity Mobile for iPad/iPhone

Mobile 2.x

  • Online supports iPhone 5+, iPod Touch (5th generation+), iPad Mini+, iPad (3rd generation+), iPad Air+
  • Offline supports iPad Mini 2+, iPad Air+
  • Offline required disk space: 2 to 3 times the offline cache size
  • This does not include GIS offline or tile cache requirements
  • Minimum iOS version: 9.0
  • 3G/4G or WiFi-only devices are all acceptable.  WiFi connected devices may not send device locations while in sleep/lock.
  • GPS
  • Camera
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